Frequently Asked Questions (FAQs)
What are your products made of?
Polyethylene terephthalate (PET or PETE) is a general-purpose thermoplastic polymer which belongs to the polyester family of polymers. Polyester resins are known for their excellent combination of properties such as mechanical, thermal, chemical resistance as well as dimensional stability.
PET is among those plastics which are an important part of your everyday life. It is an important commercial polymer having application ranging from packaging, fabrics, films, molded parts for automotive, electronics... and many more. You can find this famous clear plastic around you as water bottle or soda bottle container.
Are your acrylic containers safe for storing food products?
Yes, our products are BPA-free. Guaranteed safe to store any food products.
How do we get specific information of specific products?
You may check each description stated in the individual product pages.
If you have any other questions or thoughts, contact us at hello@neatnookph.com or send us a DM on our Facebook or Instagram @neatnook.ph.
ORDERS & PAYMENTS
Order Questions
How can I change or cancel my order?
Please contact us at hello@neatnookph.com or send us a DM on our Facebook or Instagram @neatnook.ph as soon as possible if you would like to cancel or change your order. We won’t be able to make changes if we have processed your order and the courier has picked up your parcel.
How can I check the status of my order?
You can view order status on your Account page which was sent to your email, which will be updated as soon as your order is sent to you. You can also send us a DM on our Facebook or Instagram @neatnook.ph for an immediate response.
Payment Methods
We accept payments via Paypal, GCash, BDO and Unionbank. Unfortunately, we do not accept cash on delivery orders for now.
PAYPAL
If you prefer to settle via Paypal, please take note that strictly there can be NO CANCELLATION of orders. Please ensure you double check all the items in your cart as well as the delivery details that you will input during your order.
BANK DEPOSIT
If you prefer to settle your payment through our Union Bank account, simply choose the Bank Deposit option for your payment during checkout. Details will be shown upon checkout.
Please settle within 24hrs to avoid cancellation of orders.
Missed the account details given during the checkout process? Don't worry, we got you covered. See the details below.
BANK NAME: UNION BANK OF THE PHILIPPINES (UB)
ACCT NAME: ERICA AURORA BELINA V. DEL ROSARIO
ACCT#: 1094-2021-2050
or
BANK NAME: BANCO DE ORO (BDO)
ACCT NAME: ERICA AURORA BELINA V. DEL ROSARIO
ACCT#: 0065-2016-0368
GCASH
Did you miss our GCash details? We got you!
ACCT. NAME: MICHAEL S GONZALEZ
ACCT#: 0917-583-1007
Where do I send my proof of payment?
Please send us your proof of payment at hello@neatnookph.com
SHIPPING & RETURNS
Delivery Charges
For Metro Manila Deliveries
We have a standard shipping charge for deliveries within Metro Manila. Once items have been picked up by the courier, kindly expect the items within 3-5 working days.
Own Pickup / Courier
You can have your items picked up at our warehouse (Taguig City). Full details will be sent to you when your items are ready for pickup.
For Provincial Deliveries
Delivery outside of Metro Manila will vary depending on the items purchased. Our courier for provincial orders is GogoExpress to ensure your items arrive safely. Once items have been picked up, kindly expect the items within 7 - 12 working days. Delays may happen from time to time that are out of our control such as Acts of God (Bad weather), delays on the side of the courier (e.g. Failure to pickup during store hours, etc). We apologize in advance as we try to shipout orders as fast as we can but there are things that are already out of our control.
Why is shipping outside Metro Manila expensive?
We ship via J&T/GogoExpress. Most of our items are bulky and hence need to be put inside a box for packaging to ensure that all your orders will arrive to you safe and undamaged. As much as we want to lessen the shipping cost, these are the actual charges that these couriers bill us.
When will my order be shipped?
Please allow 2-3 business days for your order to be processed, packaged and to receive your shipping confirmation with tracking details.
Once processed we’ll send you an email notifying you that your order has shipped together with your tracking information.
Due to the current COVID-19 pandemic, orders will be processed from Monday – Friday. We are working hard to fulfill all incoming orders while also following all health and safety protocols. Please be patient with us for any delays that this pandemic may cause.
Thank you for your continued patience and support during this unprecedented time!
How fast is shipping?
For orders placed within Metro Manila, standard shipments are usually delivered within 2-3 business days. You might experience a few extra days in shipping timelines if you're located in Greater Metro Manila or Provincial areas. Please note that we only ship once a week for Provincial orders.
Returns & Exchange Policy
Metro Manila
We check your items before shipping, but in case a defective/damaged item is sent to you, kindly send us a message as soon as possible.
If you are not 100% satisfied with your purchase, you can return the product and get store credit or exchange the product for another one, be it similar or not. Items for exchange must be equal or of higher value, and customers should pay for price difference. If any corresponding delivery charges will occur, shipping fee must be shouldered by the customer.
All returns due to defects/breakage must be processed within 7 days of receiving the order.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Provincial
We check your items before shipping, but in case a defective/damaged item is sent to you, kindly send us a message as soon as possible.
For Provincial orders, if you are not 100% satisfied with your purchase, you can return the product and get a full store credit for your defective item or exchange the product for another one, be it similar or not. Items for exchange must be equal or of higher value, and customers should pay for price difference. If any, corresponding delivery charges will occur, shipping fee must be shouldered by the customer.
If you don’t mind keeping your defective item, we can offer you a 50% store credit for your defective item as provincial shipping fees are usually high.
All returns due to defects/breakage must be processed within 7 days of receiving the order.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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Email us at hello@neatnookph.com or send us a DM @neatnook.ph on Facebook and Instagram and provide us with your order # to place a return. Please note, your original shipping charges are not refunded.
Please allow at least 4-7 business days to process your request.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at hello@neatnookph.com or send us a DM @neatnook.ph on Facebook and Instagram and we’ll be sure to get you the item(s) you ordered!
RETAIL AND INVENTORY
Are you available in stores?
We are currently operating purely on our website. We are not yet available in stores, but we are hoping to open one in the future.
We are not perfect. In case there happens to be technical discrepancies within our store, please bring it immediately to our attention. If a sold out item is purchased you will be notified via email as soon as the issue is brought to our attention and given a refund or preferred resolution.